Shipping policy

SHIPPING POLICY

Every item from The Soul Chapter Co. is made to order. Please allow time for your order to be created before it is shipped.

PROCESSING & FULFILMENT

Most orders are fulfilled within approximately 2–5 business days. Fulfilment times are estimates and may vary during busy periods, holidays or due to product availability.

Once your order has shipped, you will receive a shipping confirmation email with tracking information where available.

SHIPPING RATES & DELIVERY

Shipping rates are calculated at checkout based on your order, delivery destination and the shipping options available for your items.

Available shipping methods and estimated delivery dates will be shown at checkout before you complete your purchase.

Please remember that fulfillment time is additional to shipping time.

MULTIPLE PACKAGES

Some orders may be fulfilled from different locations or shipped separately. If this happens, you may receive more than one package and separate tracking information.

DELIVERY DELAYS

Delivery estimates are not guaranteed. Delays can occasionally occur due to carrier disruptions, weather, peak periods, customs or other circumstances outside our control.

ADDRESS INFORMATION

Please check your delivery address carefully before completing your order. If you notice an error after ordering, contact us as soon as possible at hello@soulchaptercollective.com Address changes may not be possible once fulfilment has begun.

CUSTOMS, DUTIES & IMPORT CHARGES

Where an order is shipped internationally, customs duties, taxes or import charges may apply depending on the destination and fulfilment location. Where applicable, these charges are the responsibility of the recipient unless otherwise stated at checkout.

QUESTIONS ABOUT YOUR DELIVERY

If you have questions about your order or believe your package may be lost, contact us at:

The Soul Chapter Co.
hello@soulchaptercollective.com