Refund policy

RETURNS & REFUNDS

Every item from The Soul Chapter Co. is made to order especially for you. Because of this, we do not offer returns, exchanges or refunds for change of mind, including where an incorrect size, colour or product has been ordered.

Please check the product details and sizing information carefully before placing your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us at hello@soulchaptercollective.com as soon as possible after receiving your order.

Please include your order number, a description of the issue, and clear photographs showing the problem and, where relevant, the item and packaging. This helps us investigate the issue and arrange an appropriate resolution.

If an item is faulty, damaged, misprinted, significantly different from its description, or otherwise does not meet the consumer guarantees that apply under Australian Consumer Law, we will provide an appropriate remedy in accordance with your rights under Australian Consumer Law. Depending on the circumstances, this may include a replacement, refund or other remedy.

LOST OR MISSING ORDERS

If your order has not arrived within the expected delivery timeframe, please contact us at hello@soulchaptercollective.com with your order number so we can investigate.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

CONTACT US

If you have any questions about an order or this policy, contact us at:

The Soul Chapter Co.
hello@soulchaptercollective.com